Case studies

Case in point why managed IT is best for business.

FULLY
MANAGED IT

An overnight influx of support calls

Franklin County, MO

On Thursday, June 30, 2022, NOC was awarded the fully managed IT services contract for Franklin County, just hours before the contract with the county’s previous MSP expired. When Friday morning arrived, Nathan Hooker, Analyst Team Lead, and his help desk staff would face the challenge of a new client with over 300 staff members going through an overnight MSP changeover.

On that Friday, incoming support calls began to rise quickly. Between June and August, incoming calls increased by 28.3 percent; going from 1,281 incoming calls in June to 1,644 incoming calls in August. Still, that August, our help desk maintained a speed-to-answer average of 15 seconds. In the meantime, our Engineers were able to fully take control of the network, stabilize it, and begin work on an abundance of much needed improvements.

FULLY MANAGED GOVERNMENT CLIENT

City of Washington, MO

NOC Technology provides fully-managed information technology support to the city of Washington, MO. We partner with city officials to ensure the security and reliability of their networks and technology infrastructure. We are also the IT support help desk for the entire city staff of 340.

CO-MANAGED HELPDESK SUPPORT

Empac Group

The Empac Group provides custom manufacturing, assembly, and packaging solutions to clients and employment for hundreds of people impacted by disability. NOC Technology partners with Empac’s Director of Information Technology and Corporate Compliance to provide co-managed IT support. This means we serve as Empac’s help desk, and they utilize our support software.