NOC Tech Blog

VoIP phone systems move your calls off copper lines and on to your internet. But more than a tech upgrade, VoIP offers businesses an all-in-one communications system, integrating phone, email, chat, and video conferencing into one platform. Listen up as Jon shares some of the key features of our VoIP system.

The future is calling.

Those of us who can remember life prior to the dawn of the cell phone never put much thought into how any sort of telephone could increase our communication capacity beyond what it already had. However, within a few years of using cell phones, we could not imagine how we ever stayed in touch without them. We were then convinced (again) that phones had hit the ceiling of their productive potential – yet an even bigger jump was ahead. For the past 15 years, smartphones have absolutely revolutionized our capacity to communicate… and to find that restaurant where we are supposed to meet our client! 

Customers now expect convenience and tend to give their business to those companies that make life just a little bit easier for them. Data bears this out. Customer-centric companies are 60% more profitable than those that aren’t.

A quick look at some communications acronyms: POTS (Plain Old Telephone Service), VoIP (Voice over Internet Protocol), and Unified Communications as a Service (UCaaS). What does this alphabet soup mean for you and your business?

What you really want to know about VoIP – answered by NOC Technology in one sentence.

As the technology matures, VoIP service providers have greatly expanded their offerings and the technology is available for businesses for any imaginable size or budget – from five employees to 5,000. More and more businesses are switching to VoIP due to the reasons above.

As VoIP providers, we frequently hear from our clients why they should not switch to VoIP from their traditional POTS system. While they may occasionally have some well-founded concerns, we also hear a fair amount of misinformation – often based on misconceptions that date back to the early days of VoIP.