Answered: Your Top 12 VoIP Questions

by Jon Lober | NOC Technology

What you really want to know about VoIP.

1. What is VoIP?

“Voice over Internet Protocol” is a communication technology that enables audio and/or video calls between users via the internet. Read More.  

 

2. What is the difference between VoIP and my landline service?

VoIP uses the internet to transmit digital audio, while POTS (Plain Old Telephone Service) landlines use copper wires to carry analog audio signals.

 

3. What is the advantage of VoIP over regular phone service? 

VoIP lines can be added easily and the tech is very flexible – users can call anywhere in the world with an internet connection for a lower monthly cost than typical POTS service. Read more

 

4. Is traditional landline service (POTS) going away?

Yes – although they will not disappear immediately, as of August 2022, the FCC no longer requires legacy phone carriers to support existing POTS systems, allowing them to switch to VoIP as they please. Read more

 

5. If I switch to VoIP, can I keep my current phone number(s)? 

Yes – your VoIP expert can easily help you port your existing phone number(s) to your new VoIP system. Read more

 

6. Can I use a desk phone with VoIP? 

Yes – you can use “pick-up-to-answer” VoIP desk phones that look like traditional office phones, but have advanced capabilities. Read more

 

7. What devices can I use for calling with VoIP? 

You can use a dedicated IP device (VoIP desk phone, video phone, or cordless phone) or any device that can connect to a web browser like a laptop or desktop computer, smart phone, or tablet. Read more

 

8. Will I lose my business caller ID? 

No – your IT expert can make sure your directory is installed on your new system. Read more

 

9. Will 911 still work at my office with VoIP? 

Yes – FCC guidance requires VoIP service providers that use the publicly interconnected system to associate a physical address with VoIP phones for use by e911 services.

 

10. Will there be downtime on my phone systems if I switch from my current landline to VoIP? 

No – with a VoIP expert, you should not lose a single call during the transition from landline to VoIP. Read more


11. Can incoming calls go to multiple devices for me to answer? 

Yes, with VoIP you can customize which devices you want to ring and in what order.

 

12. How does VoIP’s audio quality compare to traditional landline quality?

On a modern broadband internet connection with proper configuration, VoIP audio meets or exceeds traditional POTS audio quality.

Tech upgrades that will boost employee safety in sheltered workshops
By Jon Lober April 15, 2025
At NOC Technology, we've worked with Missouri sheltered workshops for over seven years, and I've witnessed firsthand how the right technological implementations can transform sheltered workshop environments. Today, I'd like to share some insights on leveraging modern technology to create safer workspaces while maintaining the dignity and privacy of all participants. The Unique Safety Challenges of Sheltered Workshops Sheltered workshops provide valuable employment opportunities for individuals with disabilities, but they also present unique safety considerations. Workers may have varying levels of physical mobility, cognitive processing, and sensory perception—all of which can impact how they respond to traditional safety measures. Additionally, the production environments often involve machinery, tools, and materials that require careful monitoring and management. The Role of Smart Technology in Safety Advancements in smart technology provide real-time safety monitoring, immediate alerts for potential hazards, and improved emergency response times. Let’s explore some key technologies and their benefits in sheltered workshop environments. Personalized Alert Systems Traditional emergency alarms can be overwhelming for individuals with sensory sensitivities. Smart alert systems can deliver personalized notifications through: Vibrating wristbands that alert workers without auditory overload Visual notification systems with customizable colors and patterns Tablet-based communication for workers who benefit from visual cues Location-specific alerts that only notify those in affected areas We recently implemented a multi-modal alert system at a workshop in central Missouri that reduced anxiety-related incidents during emergency drills by 65% . Environmental Monitoring Maintaining optimal environmental conditions is crucial for both safety and productivity: Temperature and humidity sensors that automatically adjust HVAC systems Air quality monitors that detect potentially harmful particulates Noise level monitoring to prevent sensory overload Automated ventilation systems that activate when chemical levels exceed thresholds These systems not only protect workers but also provide documented compliance with OSHA regulations. Enhanced Supervision through Smart Cameras Security cameras have evolved beyond simple surveillance. Modern systems can: Detect unusual patterns that might indicate a worker in distress Monitor restricted areas without constant staff presence Identify when machinery is being used incorrectly Alert supervisors to potential safety hazards Important note: All camera systems should be implemented with strict privacy protocols and transparent policies. Workers and guardians should be fully informed about what is being monitored and why. In many cases, audio cannot be recorded, and the camera system must be configured to meet this requirement. Wearable Safety Technology Wearable devices offer personalized safety monitoring without stigmatization: Fall detection pendants that automatically alert staff Location tracking that helps locate workers in emergency situations Biometric monitoring for workers with health conditions Proximity sensors that prevent accidental entry into hazardous areas These wearables can be designed to look like standard ID badges or watches, preserving dignity while enhancing safety. Implementation Best Practices Successfully integrating smart technology into sheltered workshops requires careful planning: Involve all stakeholders: Workers, guardians, and staff should participate in selecting and implementing new technologies. Prioritize simplicity: Choose solutions that require minimal training and maintenance. Phase in gradually: Introduce new technologies in stages to allow everyone time to adapt. Balance automation with human oversight: Technology should supplement, not replace, trained staff. Respect privacy: Collect only essential data and maintain strong security protocols.
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