Co-managed
IT support services

for St. Louis businesses

Expertise, efficiency and security to support your business goals

Most businesses with internal IT staff don't need them replaced — they need them supported.


Your IT manager or IT coordinator is handling a lot: day-to-day support tickets, vendor calls, new employee setup, and whatever crisis landed in their inbox this morning. What they probably don't have is 24/7 monitoring tools, an enterprise-grade security stack, or backup coverage when they take a vacation. That's where NOC Technology's co-managed IT service comes in. We work alongside your internal team — handling the layers they can't cover alone, filling gaps in after-hours support, and bringing specialized expertise on security, compliance, and infrastructure that would take years to build in-house.

Complete your IT department.

Your IT person is good.
We make them great.


Your internal IT staff knows your business. They know your users, your quirks, your history. That relationship is valuable, and we're not here to replace it. What we provide is the infrastructure and depth of a full MSP — professional monitoring tools, a security operations platform, a help desk that can cover nights and weekends, and a team with specialties in cybersecurity, compliance, and cloud architecture — paired with the institutional knowledge your internal person already has. The result is better IT coverage than either of us could provide alone.

Is co-managed support right for you?
top rated managed IT support

REAL CLIENT TESTIMONIAL

“NOC is an excellent partner to my existing IT staff. They fill in the “gaps” with expertise we don’t necessarily possess and provide a level of service you would expect from large MSPs in Saint Louis. They are constantly innovating and evolving to best meet the needs of their customers, and they do a great job of providing creative solutions at multiple price points.”

 

Brent Nissen
IT Director
The Magnet Group

What
co-managed IT covers

 

24/7 monitoring your team can't staff alone


Your internal IT staff can't watch your network around the clock. Our remote monitoring platform does — alerting your team and ours when something needs attention, so nights, weekends, and vacations don't become outage windows.

Cybersecurity tooling & management


Enterprise-grade security tools — EDR, SIEM, dark web monitoring, email security — are expensive to license and complex to manage. We bring the full security stack and manage it on your behalf, while your internal team retains visibility and control.

After-hours & overflow help desk


When your IT person is out, on a call, or on vacation, your staff still needs help. Our US-based help desk provides overflow and after-hours coverage so your users are never stuck waiting until Monday morning.

Projects & specialized expertise


Cloud migrations, server upgrades, compliance projects, infrastructure redesigns — your internal IT person may not have the bandwidth or specialized expertise for major projects. Our team steps in for specific engagements without you needing to hire a contractor.

How co-managed IT works with your existing team


The most common question we hear about co-managed IT is: "Will this create conflict with my internal IT person?" The answer is almost always no — because we structure co-managed engagements around clear role boundaries from day one. Your internal team owns what they own. We own what they don't. We document everything in a shared system so both sides have full visibility, and your internal person has a direct line to our engineers when they need backup. In practice, most internal IT staff welcome co-managed support. It takes the coverage burden off them, gives them access to tools and expertise they wouldn't otherwise have, and means they can actually take a day off without the phone ringing.

Co-managed IT is the right fit for you if:



  • You have one or two internal IT staff who are stretched thin
  • Your business has grown to the point where one person can't handle everything alone
  • You need after-hours coverage but don't want to hire additional full-time staff
  • You're facing a security or compliance initiative that requires expertise your internal team doesn't have
  • You want 24/7 monitoring without building out a night-shift IT operation


If you have no internal IT staff at all, fully managed IT is likely a better fit.

Frequently Asked Questions

What is co-managed IT? +
Co-managed IT is a service model where an external managed service provider (MSP) works alongside a business's internal IT staff rather than replacing them. The MSP fills gaps in coverage — such as 24/7 monitoring, cybersecurity management, after-hours support, and specialized project work — while the internal team retains day-to-day control and institutional knowledge of the business's technology environment.
Does co-managed IT replace our internal IT person? +
No. Co-managed IT is designed to support and supplement your internal IT staff, not replace them. We work within clearly defined role boundaries so your internal team retains ownership of what they manage, while we handle the coverage gaps — monitoring, security tools, after-hours support, and specialized projects. Most internal IT staff find co-managed support reduces their workload and gives them access to tools and expertise they wouldn't have otherwise.
How does co-managed IT work with our existing team? +
At NOC Technology, we begin every co-managed engagement with a documentation and scoping session where we map your environment, define role boundaries, and set up shared systems so both your internal team and our engineers have full visibility. Your internal staff have a direct line to our team for backup and escalation. Over time, the relationship functions like an extended IT department — your people and ours, working from the same playbook.
How much does co-managed IT cost? +
Co-managed IT from NOC Technology is priced based on the specific services and coverage your business needs. Because every internal IT environment is different, we build custom co-managed packages rather than applying a one-size-fits-all rate. Use our online estimator for a starting range, or talk to one of our advisors for a custom quote.

Talk to an expert about your setup.