The NOCout Report 005: Switching IT Providers

by Jon Lober | NOC Technology

How do you find the best IT provider for your business?

Are you searching for a new IT services provider? Here are a few tips from NOC Technology’s CEO Jon Lober to help you evaluate potential managed service providers (MSPs). 


  1. Response Times: Before you evaluate the actual time that it takes for an MSP to address your IT dilemma, clarify what “response” means to them. Is it an automated message or an actual human technician working on your specific problem? As a point of comparison, NOC’s technician response time is 15 seconds for phone calls and 20-60 minutes for an email. 
  2. Escalation: In the IT industry, “escalation” refers to the process of passing an unusually tricky issue from a baseline technician to a specialized engineer. Ask potential providers how many levels of technicians your request will need to pass through before reaching an expert engineer. More levels between first contact and an expert typically correlate to more time needed to solve your problem. 
  3. Services: Ask a potential MSP how comprehensive their services are. Do they only specialize in one or two areas of IT, or can they offer you an integrated solution for helpdesk, internet, software, phone, cybersecurity, cloud, and more? Ideally, your MSP will be able to provide a wide range of services so that they can efficiently address any issues that arise. Just make sure that you are confident of their abilities before placing all of your tech eggs in one basket. 
  4. KPIs (Key Performance Indicators): Do not just rely on a list of their current indicators, but ask to see a potential provider’s historical metrics, as well as their progress over time. Their trendlines should give you an idea of how serious they are about their work and their commitment to excellence. 
  5. Price Increases: This is another area where the company’s historical practices are as important as their current ones. How often does the MSP raise their prices, and by how much? As a point of reference, NOC Technology is proud to report that we have only raised our prices twice in the past 15 years. 


We want to make sure that you find an IT provider that you know, like, and trust. If you have more questions about what a quality MSP looks and acts like, you can reach out to us here. 

Tech upgrades that will boost employee safety in sheltered workshops
By Jon Lober April 15, 2025
At NOC Technology, we've worked with Missouri sheltered workshops for over seven years, and I've witnessed firsthand how the right technological implementations can transform sheltered workshop environments. Today, I'd like to share some insights on leveraging modern technology to create safer workspaces while maintaining the dignity and privacy of all participants. The Unique Safety Challenges of Sheltered Workshops Sheltered workshops provide valuable employment opportunities for individuals with disabilities, but they also present unique safety considerations. Workers may have varying levels of physical mobility, cognitive processing, and sensory perception—all of which can impact how they respond to traditional safety measures. Additionally, the production environments often involve machinery, tools, and materials that require careful monitoring and management. The Role of Smart Technology in Safety Advancements in smart technology provide real-time safety monitoring, immediate alerts for potential hazards, and improved emergency response times. Let’s explore some key technologies and their benefits in sheltered workshop environments. Personalized Alert Systems Traditional emergency alarms can be overwhelming for individuals with sensory sensitivities. Smart alert systems can deliver personalized notifications through: Vibrating wristbands that alert workers without auditory overload Visual notification systems with customizable colors and patterns Tablet-based communication for workers who benefit from visual cues Location-specific alerts that only notify those in affected areas We recently implemented a multi-modal alert system at a workshop in central Missouri that reduced anxiety-related incidents during emergency drills by 65% . Environmental Monitoring Maintaining optimal environmental conditions is crucial for both safety and productivity: Temperature and humidity sensors that automatically adjust HVAC systems Air quality monitors that detect potentially harmful particulates Noise level monitoring to prevent sensory overload Automated ventilation systems that activate when chemical levels exceed thresholds These systems not only protect workers but also provide documented compliance with OSHA regulations. Enhanced Supervision through Smart Cameras Security cameras have evolved beyond simple surveillance. Modern systems can: Detect unusual patterns that might indicate a worker in distress Monitor restricted areas without constant staff presence Identify when machinery is being used incorrectly Alert supervisors to potential safety hazards Important note: All camera systems should be implemented with strict privacy protocols and transparent policies. Workers and guardians should be fully informed about what is being monitored and why. In many cases, audio cannot be recorded, and the camera system must be configured to meet this requirement. Wearable Safety Technology Wearable devices offer personalized safety monitoring without stigmatization: Fall detection pendants that automatically alert staff Location tracking that helps locate workers in emergency situations Biometric monitoring for workers with health conditions Proximity sensors that prevent accidental entry into hazardous areas These wearables can be designed to look like standard ID badges or watches, preserving dignity while enhancing safety. Implementation Best Practices Successfully integrating smart technology into sheltered workshops requires careful planning: Involve all stakeholders: Workers, guardians, and staff should participate in selecting and implementing new technologies. Prioritize simplicity: Choose solutions that require minimal training and maintenance. Phase in gradually: Introduce new technologies in stages to allow everyone time to adapt. Balance automation with human oversight: Technology should supplement, not replace, trained staff. Respect privacy: Collect only essential data and maintain strong security protocols.
Could your sheltered workshop benefit from grant funding for new technology?
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As a sheltered workshop, you play a crucial role in providing meaningful employment opportunities for individuals with disabilities. However, like any organization, securing funding for technology upgrades can be a challenge. While investing in the right tools can improve efficiency, security, and overall productivity—that’s all only if you can afford the tools in the first place.
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