Top 5 IT Support Companies in St. Louis for SMBs
by Jon Lober | NOC Technology
Finding the Best MSP in Greater St. Louis
Small business owners, managers, and IT departments in the St. Louis area are increasingly recognizing the need for IT support. To remain competitive in the marketplace, today’s SMBs leverage office technology to improve productivity, mitigate the constant risk of cyberattack, and connect with clients.
Whether you are trying to remain relevant in the modern market or support the growth of your small business, St. Louis has some great options for outsourced IT support. To aid you in your search, our tech team has compiled the following list of local IT companies from our own insider’s perspective as a St. Louis IT service provider focused on small businesses.
These companies are our top competitors and some of the best managed service providers (MSPs) in the area. As a fellow St. Louis small business, we understand the frustration of trying to find a good service partner and hope this list aids you in your search.
When it comes to St. Louis managed IT services, there are several good choices. While we certainly stand by our work, we know we're not the only ones around. Here's who we consider the top five in IT services:
1. ATB Technologies
Strengths
- Comprehensive IT services. ATB Technologies offers a wide range of services, including onsite support, hardware and software management, network design, proactive monitoring, business data analysis, and cloud services.
- Predictable pricing model.
ATB’s pricing model for all-inclusive IT support starts at a specific monthly fee with no additional setup costs.
- Expertise across various industries. This MSP serves a variety of sectors: healthcare, nonprofits, engineering, finance, manufacturing, and more.
Weaknesses
- Focused on larger SMBs. Clients must have at least 40+ computers to contract ATB Technologies. In addition, their starting monthly fee might be cost prohibitive to smaller qualifying businesses or those with tight operating budgets.
- Possible over-servicing for basic IT needs. Businesses with minimal IT requirements might find that an all-inclusive package is more than what they need.
2. GadellNet Consulting Services
Strengths
- Wide range of competencies.
GadellNet manages a broad spectrum of tech expertise with a well-rounded service portfolio.
- Strategic Consulting. This group excels in the type of strategic IT consulting that helps businesses develop and reach their IT goals.
Weaknesses
- Complex service offerings. The extensive range of services could be daunting for smaller businesses or those with straightforward IT needs.
- Broad geographic focus. With offices beyond Saint Louis, some clients might be concerned about the prioritization of local clients.
Need help finding the right IT company for you?
Start with a quality list of questions from industry experts. We'll give you our top 10 questions that we think you need to use in any opening interview with a potential IT partner (plus a few bonus follow-up questions). Beyond just a script, we explain why these questions are important to you as you find your tech soul mate.
3. ThrottleNet
Strengths
- Good range of services.
This MSP provides a variety of services, including managed IT services, cybersecurity, IT consulting, and more.
- 24/7 IT support.
ThrottleNet offers around-the-clock support, ensuring their clients get help whenever they need it.
- High client satisfaction ratings. Positive testimonials indicate reliable and effective service.
Weaknesses
- Tight focus in cybersecurity and network management.
While ThrottleNet excels in these two areas, businesses seeking specialized IT services outside of these domains might consider other options.
- Information overload. Their wide array of services might be overwhelming for small businesses with simple IT needs.
4. The Miller Group
Strengths
- Extensive experience.
With over 35 years in the IT industry, The Miller Group has developed deep expertise and a strong track record.
- Diverse client base. Their involvement in a wide range of industries demonstrates this group’s versatility and adaptability to different business needs.
Weaknesses
- Focus on traditional IT solutions:
Businesses seeking the latest IT innovations might consider other options, since Miller’s offerings tend to lean towards traditional.
- Size and Scope: The standardized service of this established company could feel a bit impersonal compared to the tailored service of smaller, boutique IT firms.
5. Acumen Consulting
Strengths
- Clear communication:
Acumen emphasizes tech support in understandable language, which can be very beneficial for clients without a strong IT background.
- No-nonsense approach: Their focus on uncomplicated IT support should appeal to businesses that value efficiency and directness.
Weaknesses
- Niche market.
Though appreciated by some businesses, Acumen’s straightforward approach might not suit businesses looking for more comprehensive or specialized IT strategies.
- Limited information on advanced services. This MSP deemphasizes cutting-edge solutions or innovative IT strategies in their materials and targets specific customer groups through three separate websites.
How to choose the right IT support company for your small business.
The St. Louis IT services market has some excellent options. However, just like a great menu at a new restaurant, the decision-making process can sometimes feel a bit overwhelming. To make things a little easier, here is a compilation of a few of the free resources we offer to small businesses to aid them in the provider-selection process.
Resources for Small Businesses
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IT Pricing CalculatorList Item 1
Online calculator. Get an instant ballpark quote of IT service for your business based on four simple questions.
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IT Support Comparison
Blog post. Learn the advantages and disadvantages of the three primary support models available to small businesses: in-house IT support, fully managed IT support, and co-managed IT support.
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IT Services Buyer's Guide
Downloadable PDF. Study a comprehensive overview of every important factor that a potential client should consider before signing an IT support contract.
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Comprehensive IT AssessmentList Item 3
Expert evaluation. Schedule an in-person or virtual consultation that offers your business a full evaluation of their existing IT setup, with insight into current infrastructure, cybersecurity gaps, data backup and recovery, and more.
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IT Self-Assessment Tool
Online tool. Discover vulnerabilities and areas of concern in your business's current IT setup through a custom report in less than five minutes.
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NEW! 10 Questions You Need to Ask
We offer you our top 10 questions that we think you need to use in any opening interview with a potential IT partner (plus a few bonus follow-up questions). Beyond just a script, we explain why these questions are important to you as you find a tech partner who understands and is capable of supporting your business.
About Us
NOC Technology serves small businesses throughout the St. Louis area as a comprehensive managed service provider (MSP) offering fully managed, co-managed, and project-based solutions. We prioritize security, reliability, flexibility, and service-quality for the real people that operate local organizations. No IT support need is too simple or too complex.
Our team of expert IT engineers and technicians serve a wide variety of small businesses, local governments, nonprofits, and mid-size businesses with a broad and customizable set of services including network management, cybersecurity, 24/7 helpdesk support, cloud migration and services, data storage and backup, VoIP phone setup and management, IT policy and strategy consulting, compliance, hardware-as-a-service, software management, and more.
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